Last updated: 06 September 2025
This Privacy Policy explains how WayToJapan.life (“WayToJapan,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when individuals access https://waytojapan.life/ and use our services, including Japanese language training and guidance related to Japan’s Specified Skilled Worker (SSW) pathways. By using the website or our services, consent is provided to the practices described here.
This Policy applies to website visitors, prospective learners, counseling applicants, enrolled learners, and any individual who contacts us or submits information for course enrollment, assessments, counseling, or document review related to SSW advisory. It also applies to communications conducted through our contact forms, email, messaging applications, and calls.
We collect information directly from individuals, automatically from devices, and from third parties where lawful. Information provided directly may include identity and contact details such as name, email, phone or WhatsApp number, country, city, and preferred language; educational profile such as current Japanese level, goals like JFT-Basic or JLPT level, sector interests such as nursing care, food service, agriculture, construction, accommodation, and building cleaning management; application and visa readiness information such as work history, certifications, training records, and documents voluntarily submitted for counseling or advisory support; transaction information such as course selections, payment confirmations, and billing details processed by payment providers; and communications such as messages, meeting notes, surveys, testimonials, and support requests. Information collected automatically may include IP address, device identifiers, browser type and version, operating system, referring and exit pages, pages viewed, time on page, and clickstream data. Our site may use cookies and similar technologies for essential functions, preferences, analytics, and advertising as explained in the Cookies section. Information from third parties may include limited billing or status details from payment processors, aggregated insights from analytics and advertising partners, referrals from affiliates or education partners, and information from identity or document tools used to facilitate counseling where applicable and lawful.
We use personal information to provide and improve services and to operate our website. This includes enrolling learners, conducting assessments, delivering learning content, scheduling and providing counseling, and offering SSW-related guidance. We operate and secure the website, troubleshoot issues, and improve functionality and user experience. We personalize content and recommendations based on expressed interests and levels. We communicate confirmations, service notices, learning updates, and support responses. We analyze engagement and outcomes to enhance programs and operations. Where permitted, we send newsletters, event invitations, promotions, and conduct retargeting, with opt-out options available. We process information to comply with legal obligations, detect and prevent fraud or misuse, enforce terms, and maintain records.
Where required by law, we rely on specific legal bases to process personal information. Consent applies to newsletters, certain marketing, optional cookies, and voluntary document submissions. Contractual necessity applies when delivering requested courses, assessments, and counseling. Legitimate interests apply to site security, core analytics, service optimization, and customer communications that are proportionate to expectations. Legal obligations apply to record-keeping, tax, and compliance duties. Vital or public interest grounds are rare and would be used narrowly if applicable.
Our website uses cookies and similar technologies. Strictly necessary cookies enable core functions such as session management and security. Preference cookies store choices like language and region. Analytics cookies help measure traffic and performance. Advertising cookies enable retargeting and campaign measurement where permitted. Visitors can manage cookie preferences via a cookie banner or manager on the site and can also use browser settings to block or delete cookies, noting that some features may be limited. Due to the lack of a uniform standard, we do not currently respond to Do Not Track signals.
We may use analytics services and advertising platforms to understand site usage and provide relevant content and ads. These providers may set cookies or collect device and usage data in accordance with their policies. Where required, consent will be obtained before setting non-essential cookies. Preferences can be adjusted through our cookie controls and relevant platform settings.
Payments for services are processed by third-party providers. We do not store full payment card numbers on our systems. Payment providers process data under their own privacy policies. We may retain limited billing and transaction information for confirmations, support, accounting, and compliance.
We disclose personal information to service providers and processors assisting with hosting, learning management systems, video conferencing, messaging, analytics, customer support, identity or document tools where used, and advertising, under appropriate contractual safeguards. We may disclose information to education or placement partners with consent or as necessary to perform requested services such as counseling referrals, language assessments, or interview preparation. We may share information to comply with laws and lawful requests, to protect rights and safety, and in connection with business changes such as mergers, acquisitions, or reorganizations under applicable safeguards. Personal information may be transferred to countries with different privacy standards; where required, we implement appropriate safeguards for cross-border transfers.
We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. Retention depends on factors such as account status, service usage, legal obligations, and dispute resolution needs. When information is no longer needed, it is securely deleted or anonymized.
Our services are intended for individuals who are of legal age to participate in training or advisory relationships under applicable laws. If a minor’s data is processed, verifiable consent from a parent or guardian will be obtained where required. If personal information of a child has been collected without proper consent, contact us to request deletion.
Depending on location, individuals may have rights to access, correct, update, delete, or restrict processing of personal information; to object to processing including direct marketing; to withdraw consent at any time without affecting prior lawful processing; to obtain data portability; and to lodge a complaint with a supervisory authority. To exercise these rights, use the contact details provided below. We may request information to verify identity and may not be able to comply with a request where we are legally required to retain data or where exceptions apply.
Individuals can manage marketing preferences at any time. Email marketing communications contain unsubscribe links. SMS or WhatsApp messages can be stopped by replying with the indicated opt-out keyword or by contacting us. Cookie and advertising preferences can be managed through our cookie manager and advertising platform settings.
We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit where applicable, access controls, and confidentiality commitments. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website may include links to third-party sites, platforms, or tools. This Policy does not apply to those services. Review the privacy policies of third-party sites before providing personal information.
When individuals choose to submit documents for counseling or advisory purposes related to SSW readiness, the documents are processed only for the stated purpose, shared only with relevant staff or partners assisting with the requested guidance, and retained in accordance with the retention section of this Policy. Sensitive identifiers and unnecessary sensitive information should be redacted unless specifically required for a defined purpose.
If Indian law applies, we process personal data for lawful purposes and implement reasonable security practices consistent with applicable legislation. Individuals may request access or correction, withdraw consent, and raise grievances as provided below. For the EU and UK, the controller is WayToJapan.life or its appointed entity, and if an EU or UK representative is required, details can be provided upon request. Legal bases are described above, and cross-border transfers rely on appropriate safeguards where required. If operations target other jurisdictions, additional local disclosures may be added on request.
We may update this Privacy Policy from time to time. Material changes will be highlighted on this page and may be notified by email where appropriate. Continued use of the website or services after changes are posted indicates acceptance of the updated Policy.
For questions, requests, or complaints, contact the Data Controller at privacy@waytojapan.life.